92ok Privacy Policy

Introduction

92ok ("we", "us", "our") operates the online betting and casino platform accessible at https://92ok.io (the "Platform"). This Privacy Policy describes how 92ok collects, uses, stores, and shares personal data submitted by individuals who register accounts, place bets, use casino products, or otherwise interact with the Platform ("Players", "you", "your").

92ok is committed to protecting the privacy of all Players. We treat the handling of personal data as a responsibility that sits alongside our obligations in respect of fair play, security, and responsible gaming. This Privacy Policy is designed to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the Platform.

This Privacy Policy should be read alongside the 92ok Terms & Conditions and the Responsible Gaming policy, both of which are incorporated by reference into the overall agreement governing your use of the Platform.

Data We Collect

92ok collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third parties where permitted. The following table summarises the categories of personal data we collect and the primary source of each category.

92ok does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly necessary for responsible gaming assessments.

How We Use Your Data

92ok uses the personal data collected from Players for the following specific purposes:

• Account Management: Creating and maintaining your 92ok account, verifying your identity and age eligibility (21+), resetting credentials, and communicating important account notices.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; reconciling payment records; and investigating disputed transactions.
• Platform Delivery: Enabling access to the sportsbook, live casino, and slots; delivering personalised game recommendations; and tracking your account balance and bet history.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, multiple account creation, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions. Technical data such as IP addresses and device fingerprints are used for this purpose.
• Regulatory Compliance: Fulfilling identity verification obligations, maintaining mandatory transaction records, responding to lawful requests from competent authorities, and applying responsible gaming controls.
• Customer Support: Responding to enquiries, resolving disputes, processing self-exclusion requests, and managing account closure requests.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the user experience, fix technical issues, and develop new features. This analysis does not involve identifying individual players.
• Marketing Communications: Sending promotional emails or in-platform notifications about bonuses, seasonal offers, and new features — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected] or updating your account notification settings.

Legal Basis for Processing

92ok processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to fulfil the agreement between you and 92ok — principally account creation, transaction processing, and platform delivery — is carried out on the basis that it is required to perform the contract.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and internal analytics is carried out on the basis of 92ok's legitimate interests in operating a secure and commercially viable platform, provided those interests do not override your fundamental privacy rights.
• Legal Obligation: Processing required to comply with applicable law — including identity verification, record-keeping, and responses to lawful authority requests — is carried out on the basis of legal obligation.
• Consent: Processing for direct marketing communications is carried out only on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Data Sharing

92ok does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment Processors: To complete deposit and withdrawal transactions, we share the minimum necessary financial data with payment providers including bKash, Nagad, Rocket, Upay, and card network processors. These providers are bound by their own data protection obligations and are permitted to use your data only to process the relevant transaction.
• Identity Verification Partners: To fulfil account verification obligations, we may share identity documents with third-party verification service providers. These providers process data solely for identity and fraud-check purposes under confidentiality agreements with 92ok.
• Game Providers: To deliver casino and slots products, anonymised session data may be shared with certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive directly identifying information such as your name or payment details.
• Legal and Regulatory Authorities: We will disclose personal data to competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 92ok, its players, or the public.
• Business Transfers: In the event that 92ok undergoes a merger, acquisition, or transfer of substantially all assets, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the applicable privacy terms of the successor entity.

In all cases of data sharing, 92ok applies data minimisation principles — sharing only the information that is strictly necessary for the stated purpose.

Cookies & Tracking Technologies

92ok uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how players interact with the site. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable you to log in, maintain your session, and access your account. The Platform cannot operate without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember preferences such as your preferred language, last-visited game category, and display settings to provide a more personalised experience. Disabling these cookies may reduce the quality of your experience.
• Analytical Cookies: These cookies collect anonymised information about how players use the Platform — for example, which pages are visited most frequently and how long sessions typically last. This data is used in aggregate form to improve the Platform. No individually identifying information is collected via analytical cookies.
• Security Cookies: These cookies support fraud detection and account security functions, including detection of unusual login patterns and multiple account signals.

92ok does not use third-party advertising cookies or permit advertising networks to place cookies on the Platform. You can manage cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies will prevent you from accessing certain parts of the Platform.

Data Security

92ok implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 92ok Platform.
• Encrypted storage of sensitive personal data and payment information on secure servers with access restricted to authorised personnel only.
• Role-based access controls ensuring that 92ok staff can access only the data necessary for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that hold personal data.
• Incident response procedures to detect, report, and address any data security breach in a timely manner.

While 92ok takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying 92ok immediately at [email protected] if you suspect that your account has been compromised.

Data Retention

92ok retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active Account is retained for the duration of the account relationship and for a period of at least five years following account closure, to satisfy record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years following the date of the transaction in accordance with standard financial record-keeping requirements.
• Verification Documents: Identity documents submitted for verification purposes are retained for the duration of the account relationship and for five years following account closure.
• Support Communications: Customer support correspondence is retained for three years following the resolution of the relevant enquiry or dispute.
• Analytical Data: Anonymised and aggregated analytical data that cannot be linked to any individual player may be retained indefinitely for platform improvement purposes.

When data reaches the end of its retention period, 92ok will securely delete or irreversibly anonymise it. Players who request account closure may submit a data deletion request, subject to any mandatory retention obligations that prevent immediate deletion.

Your Rights

As a registered player on the 92ok Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact 92ok at [email protected] with a clear description of your request. We will acknowledge your request promptly and respond within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data that 92ok holds about you, including information about how it is being processed.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain it.
• Right to Restriction of Processing: You have the right to request that 92ok restricts the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to 92ok in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You have the right to object to processing based on 92ok's legitimate interests where you believe your privacy interests outweigh those interests.

Children & Minors

The 92ok Platform is strictly intended for adults aged 21 and above. 92ok does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or attempt to use the Platform in any capacity.

If 92ok becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted immediately, the associated account will be permanently closed, and any funds held in the account will be returned to the payment method used for deposit, subject to verification of the payment method's ownership by a person of eligible age.

Parents and guardians who believe a minor may have registered on the Platform are encouraged to contact 92ok immediately at [email protected] so that the matter can be investigated and resolved without delay. For guidance on preventing underage access to online gambling platforms, please refer to the Responsible Gaming page.

Third-Party Services

The 92ok Platform integrates third-party services to deliver its full range of products. These include certified game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processors supporting bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions.

Each third-party service provider operates under its own privacy policy and data protection practices. 92ok selects service partners who demonstrate appropriate data security standards and binds them contractually to data protection obligations consistent with this Privacy Policy. However, 92ok is not responsible for the independent data practices of third-party providers once data leaves the 92ok Platform's control.

The Platform may contain links to third-party websites or resources. These links are provided for informational purposes only. 92ok does not endorse and is not responsible for the privacy practices or content of any third-party site. Visiting any linked external site is at your own risk and subject to that site's own privacy policy.

Amendments to This Policy

92ok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered Players by email or by displaying a prominent notice on the Platform prior to the amended policy taking effect.

The date of the most recent revision is always displayed at the top of this Privacy Policy. Your continued use of the Platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how 92ok is protecting your personal information.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 92ok, please contact our support team using the details below. All privacy-related enquiries are handled with the same priority as account security issues.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English
• Platform: https://92ok.io

For responsible gaming enquiries, including requests to set deposit limits, activate cooling-off periods, or apply self-exclusion, please visit the Responsible Gaming page or contact the support team directly. For full details of your rights under the account agreement, please review the Terms & Conditions.